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Job Opportunities

McKenzie Electric Cooperative is seeking a qualified, dedicated and customer service oriented candidate to fill the following positions. Interested candidates may contact Carissa Suter, HR Generalist, at 701-444-6735 or csuter@mckenzieelectric.com with any questions or to apply.

 

Secretary Receptionist

Position Summary: Under the direction and accountability to the Business Manager and general supervision by the Lead Accountant, provides a variety of secretarial support activities, receptionist duties and general office administration activities in support of the General Manager and Department Managers’, providing these services in a timely, accurate and quality manner while maintaining a good working relationship with others within the office environment.

 

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned by the General Manager/CEO or Direct Supervisor.

 

Responsibilities include the following. Other duties are as assigned.

  • Provides a variety of secretarial and administrative activities for the General Manager and Department Managers including the preparation of correspondence and reports; maintaining the organization files and records; maintaining appointment schedules; coordinating and scheduling of meetings; data entry of operational activities and other related duties as directed. 
  • As directed, coordinates and makes travel arrangements for the Board of Directors, General Manager, Department Managers and other employee personnel.
  • Maintains a schedule of employees who are out of the office due to vacations, sick leave and business trips.
  • Takes notes and prepares summaries of meeting outcomes as requested.
  • Renders prompt, efficient and courteous telephone answering service of incoming calls, answering questions, taking messages, directing calls to proper personnel and assisting with taking outages calls as required to restore electric and related services promptly.
  • Organizes and maintains central files for the Cooperative.
  • Assists with telephone and communication equipment troubleshooting and coordinates the repairs and maintenance to these systems.
  • Greets visitors and walk-in members and directs them to appropriate personnel.
  • Assists with service activities, including answering simple member inquiries, calling members as directed and researching and responding to member questions. 
  • Handles and distributes incoming mail and answering correspondence as needed. 
  • Takes dictation, types correspondence and performs other related secretarial duties.
  • Assists with the preparation of various monthly and year-end reports.
  • Maintains and orders office supplies as required.
  • Organizes, maintains and makes available key policy documents, job descriptions and other critical internal documents.  Maintains and keeps a current database of employee personnel contact information.
  • As directed, assists with the dissemination of cooperative information to employees, including the posting of required employee information on bulletin boards.
  • Maintains logs for required employee certifications, including first-aid training and other certification training.
  • Assists all departments as needed related to administration activities and data entry.
  • Assists with organizing and coordinating cooperative sponsored social activities, as well as Board of Director meeting meals and activities.
  • Performs timely check reconciliation processes for Cooperative bank accounts.
  • Attends and participates in training programs for improvement of job knowledge, skill and safety.

 

Competencies:

  • Follows policies and procedures; upholds organizational values; works with ethics and integrity.
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
  • Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
  • Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
  • Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
  • Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
  • Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
  • Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
  • Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Treats people with respect in actions and speech; supports affirmative action and respects diversity.
  • Exhibits sound and accurate judgment; includes appropriate people in decision making process.
  • Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
  • Adapts to changes in work environment; manages competing demands.
  • Volunteers readily; asks for and offers help when needed.
  • Maintains and promotes a positive, professional attitude.
  • Views the Cooperative as a unit of interdependent functions and assists when needed.
  • Is consistently at work and on time; ensures work responsibilities are covered when absent.

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or equivalent; Previous customer service representative or public contact position preferred. Some general office and department administration experience desirable.

Certifications/Licenses: A valid ND Class D driver’s license is required.

Knowledge: Basic understanding of how PC based Window’s software operates.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee will routinely lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

 

 

 

 

Operations Coordinator

Position Summary: Under the direction of the Operations Manager, provides prompt, courteous and accurate service to members.  Coordinates planned outages and other operating information in support of operations personnel and provides administrative/clerical services to the Operations Department.

 

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned by the General Manager/CEO or the Direct Supervisor.

 

Responsibilities include the following. Other duties are as assigned.

  • Organizes works orders received from engineering.
  • Coordinates with electricians as required for job completion.
  • Assists with the distribution of meter cans to electricians and members.
  • Coordinates deliveries with the warehouse personnel and/or suppliers.
  • Communicates with the Assistant Operations Manager when jobs will be worked and when needed, calls members.
  • Prepares service orders to energize services
  • Processes services orders and completes and/or routes to appropriate personnel as needed.   
  • Charges out material ticket jobs for maintenance.
  • Processes electrical wiring certificates.   
  • Updates member information, work orders and service order information in customer information system.
  • Provides clerical and administration support for the Operations Department.
  • Coordinates planned outages between Engineering Services and Operations Departments and front office staff.
  • Responds to member, developer, contractor or electrician questions concerning service installations/inquiries, schedule appointments, receive and process inspections and update computer records as required.
  • Researches and responds to general member questions and concerns and direct phone calls to appropriate personnel as needed to answer inquiries. 
  • Responds to requests for underground cable locates, contacts North Dakota One-Call for MEC locates and for updating the One-Call database and coordinates joint trench projects.
  • As directed, accumulates and processes data through appropriate reporting method on a timely basis, including work order activity, outage incidents and restoration information, meter reports, maintenance records and other Operation activities.
  • Provides general administration support, including filing, copying, image scanning and file management of related documents.
  • As needed, provides general administration and coordination support of projects between Engineering Services, Operations and Accounting Departments.
  • Transmits and receives information over the company radio system with other employees in the field. 
  • Provides information and assistance to members in a manner that projects a favorable public impact for the Cooperative. 
  • Introduce potential residential and commercial members to the opportunities and benefits of receiving Cooperative services.
  • Attends and participates in training programs for improvement of job knowledge, skill and safety.

 

Competencies:

  • Follows policies and procedures; upholds organizational values; works with ethics and integrity.
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
  • Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
  • Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
  • Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
  • Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
  • Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
  • Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
  • Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Treats people with respect in actions and speech; supports affirmative action and respects diversity.
  • Exhibits sound and accurate judgment; includes appropriate people in decision making process.
  • Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
  • Adapts to changes in work environment; manages competing demands.
  • Volunteers readily; asks for and offers help when needed.
  • Maintains and promotes a positive, professional attitude.
  • Views the Cooperative as a unit of interdependent functions and assists when needed.
  • Is consistently at work and on time; ensures work responsibilities are covered when absent.

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience: Associates degree or equivalent from a two-year college or tech school preferred; one to two years related experience; or equivalent combination of education and experience.

Certifications/Licenses: A valid ND Class D driver’s license is required.

Knowledge: Basic understanding of how PC based Window’s software operates.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee will routinely lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

 

 

Member Services Coordinator

Position Summary: Under the direction of the Special Projects Coordinator, the Member Services Coordinator is responsible for member and public relations, member communications and marketing services for member service programs and new developments by planning, organizing and coordinating Cooperative resources to promote the mission and services of McKenzie Electric Cooperative.  This includes assisting management in promoting a positive company image for McKenzie Electric Cooperative, including looking for opportunities to build positive relationships that help to ensure the Cooperative’s success in current and future energy services and program related areas.

 

Responsibilities and Competencies:  The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned by management.

 

Responsibilities include the following. Other duties are as assigned.

  • Establish relationships and meet with existing and prospective members, local governments, civic organization and community-based organizations to promote the Cooperative’s mission, interests and services. 
  • Familiar with the Cooperative’s policies and procedures and their practical application concerning connects, disconnects, payments, capital credit allocation and retirement; understanding of rate structure and billing cycles.
  • Assist in planning and conducting public relations programs designed to create and maintain favorable public image for McKenzie Electric Cooperative.
  • Represent the Cooperative during community projects and at public, social and business gatherings.  Accepts invitations to attend member meetings and functions for the purpose of presenting cooperative sanctioned topics.
  • Coordinate public relations activities within the service area through participation in educational, civic and rural organizations. May also assist management in the presentation of educational and informative programs and/or demonstrations and special projects.
  • Evaluate, analyze and recommend other public relations and marketing programs to management.
  • Plan, organize and coordinate Cooperative sponsored community meetings.
  • Communicate MEC’s corporate mission, programs, services, policies and new developments to the membership, public and media.
  • Prepare and edit cooperative publications, including maintaining and updating the Cooperative web site and social media pages.
  • Produce Cooperative’s sales and informational materials on member programs including flyers, forms, booklets, brochures, member letters, bill stuffers and new member packets.  Responsible for the research, writing, editing, photography and graphic design of these materials.
  • Serve as the media contact for general inquiries, news releases, emergency/outage situations and news conferences.  Responsible for the research, writing, editing and photography of Cooperative’s news releases.
  • Track all communications pending expenses, ensures statements are correct, paid in a timely fashion and assigned to the correct budget.  
  • Interpret data gathered through appropriate member attitude and end-use surveys to assist the Cooperative in determining and providing the services desired by our membership.
  • Foster an effective working knowledge of marketing and writing techniques. Constantly striving to develop writing abilities with a devotion to proper grammar and mechanics.
  • Assist in the planning and development of new member service programs, including new service options, energy conservation programs, energy assistance programs, web-based services and other targeted member service programs. 
  • Facilitate all marketing and member services programs to include member information, contacts, statistical data and any related matters.  This includes assisting in the management and tracking of member participation and cost benefits of various member service programs and offerings.
  • Provide assistance in member correspondence, research of general inquiries and coordinating responses of member complaints.
  • Assist with billing, remittance and other member services activities. Provide assistance to key accounts program, including documenting and tracking key account activities. 
  • Available to assist with phones and member assistance.
  • Attends and participates in training programs for improvement of job knowledge, skill and safety.

 

Competencies:

  • Follows policies and procedures; upholds organizational values; works with ethics and integrity.
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
  • Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
  • Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
  • Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
  • Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
  • Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
  • Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
  • Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Treats people with respect in actions and speech; supports affirmative action and respects diversity.
  • Exhibits sound and accurate judgment; includes appropriate people in decision making process.
  • Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
  • Adapts to changes in work environment; manages competing demands.
  • Volunteers readily; asks for and offers help when needed.
  • Maintains and promotes a positive, professional attitude.
  • Views the Cooperative as a unit of interdependent functions and assists when needed.
  • Is consistently at work and on time; ensures work responsibilities are covered when absent.

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor’s degree with a major in journalism, mass communications or a related field is desired. A minimum of four years’ experience in a progressively responsible communications position is required, preferably with a member owned or publicly-held utility system.

Certifications/Licenses: A valid ND Class D driver’s license is required.

Knowledge:

  • A thorough working knowledge of desktop software (including Word, Excel and PowerPoint), media communications techniques and marketing is required. A working knowledge of attitudinal research is highly desirable.
  • Proven ability to create, produce and disseminate high quality written materials in effective, efficient manner.
  • Experience using desktop publishing to design communications materials, basic photography skills. Familiarity with printing terminology and processes, audio/video production is necessary. Creativity, initiative, good judgment, logic, a broad range of knowledge, self-motivation, perseverance and the ability to express thoughts clearly and simply.

 

Skills and abilities: Ability to communicate effectively and persuasively, both orally and in writing, with members, employees and the public, whether in groups or individually. Must be able to employ patience and attentiveness to members and the media.  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee will occasionally need to lift and/or move a maximum of 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

 

Prospective employees will receive consideration without discrimination based on race, color, religion, sex, national origin, disability, genetic information, age, public assistance status, status with respect to marriage, or off-duty participation in lawful activity in compliance with applicable law, or any other form of discrimination prohibited by applicable laws.  All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire in compliance with federal law.

 

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