Position Summary: Under the direction of the Engineering Services Manager, provides prompt, courteous and accurate consumers service by receiving and handling new requests for electrical power.  Coordinates work order information flow, planned outages and other engineering information in support of engineering personnel and provides clerical services to the Engineering Services Department.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned by the General Manager/CEO or the Direct Supervisor.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associated degree or equivalent from a two-year college or tech school; or one to two years related experience; or equivalent combination of education and experience.

Certifications/Licenses: A valid ND Class D driver’s license is required.

Knowledge: Basic understanding of how PC based Window’s software operates.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee will routinely lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

Responsibilities include the following. Other duties are as assigned.

• Receives and processes requests for new electric service and line extensions or upgrades. 
• Updates member information, work orders and service order information in customer information system.
• Provides clerical and administration tasks for Engineering Services Department.
• In coordination with Staking Engineers, completes, processes, handles and maintains files of service contracts, including preparing and distributing service agreements and invoices for new construction accounts.
• Prepares and maintains contribution-in-aid-of-construction records.
• Prepares and submits permits and rights-of-way.
• Maintains engineering and operation data in support of Engineering Services activities through the utilization of available resources and following established policies, practices and procedures by obtaining, monitoring and processing appropriate data.
• Coordinates planned outages between Engineering Services and Operations Departments and front office staff.
• Responds to member/contractor questions concerning service installations/inquiries, schedule appointments, receive and process inspections and update computer records as required.
• Researches and responds to general member questions and direct phone calls to appropriate personnel as needed to answer inquiries. 
• Responds to requests for underground cable locates, contacts North Dakota One-Call for MEC locates and for updating the One-Call database.
• As directed, accumulates and processes data through appropriate reporting method on a timely basis, including work order activity, outage incidents and restoration information, meter reports, maintenance records and other Engineering Services activities.
• Provides general administration support, including filing, copying, image scanning and file management of related documents.
• As needed, provides general administration and coordination support of projects between Engineering Services, Operations and Accounting Departments.
• Transmits and receives information over the company radio system with other employees in the field. 
• Provides information and assistance to members in a manner that projects a favorable public impact for the Cooperative. 
• Introduce potential residential and commercial members to the opportunities and benefits of receiving Cooperative services.
• Attends and participates in training programs for improvement of job knowledge, skill and safety.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.

Position Summary: Under the direction of the Manager of Engineering Services (and indirectly reporting to the CEO), manages the information system functions and related projects of McKenzie Electric Cooperative in accordance with established objectives, plans, procedures, policies and budgets that results in reliable, secure, and safe electric energy service at the best value to member-consumers.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned by other members of management.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:  Bachelor of Science degree in Information Technology or Engineering preferred.  Two to four years of related  experience in a supervisory position involving leading and motivating persons in a team effort, developing plans, programs, budgets, goals and control to measure results desired or an equivalent combination of education and experience.

Knowledge

• Advanced understanding of computer desktop software and applicable hardware to provide technical assistance and training to users as requested.
• Knowledgeable in computer network administration, including local area networks computer servers, and network security

Abilities & Skills:  Must be able to communicate effectively both orally and written, with the capability to effectively teach, mentor, and coach personnel to achieve desired performance.  Must relate well with all types of people and have the ability to listen, as well as to present and explain circumstances and results.  Must be able to handle confidential information and gain the respect of others.  Must be able to positively represent the Cooperative and effectively communicate with and to the general public.  Must have the technical aptitude to logically and objectively evaluate obstructions and impediments to plans and programs, make rational independent decision, and develop reasonable solutions to problems.  Must have, or be able to acquire, sufficient technical knowledge to understand and relate government regulations and safety issues to achieve the requirements of the position.  Must have a general understanding of utility applied technology to proficiently utilize technology applications in support of the department’s and Cooperative’s objectives and requirements.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee will routinely lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

Management Responsibilities:

• Supervises, plans and provides work direction to department personnel and contractors to meet department goals, objectives and budget targets, including determining work assignments, priorities, expectations and duties as needed.
• Recruits, interviews and selects personnel and contractors for department in accordance with work plans, budget and established policies and procedures, subject to the Manager of Engineering Services and/or CEO’s approval.
• Provides training and guides personnel and contractors to ensure that all responsibilities are understood, accepted and are followed.
• Ensures staff are kept informed of and abide by all Cooperative policies, procedures, programs and safety rules. Participates in educational training and conferences as needed to maintain progressiveness and knowledge in job related areas.
• Prepares annual departmental work plan and budget to the Manager of Engineering Services.
• Formulates and recommends operational policies for the Cooperative.
• Works collaboratively with the Manager of Engineering Services and staff to determine priorities and to discuss work status, related problems and solutions of issues and problems at staff meetings and on a one to one basis. 
• Promotes, develops and maintains good morale and team spirit.
• Maintains the confidentiality of any information he/she encounters.
• In support of the vision and direction of the CEO and Management, develops and maintains a positive, constructive and supporting working relationship with employees.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.

Information Systems and Technology Responsibilities:

• Provides overall leadership, planning, development and project management of the Cooperative’s information and network infrastructure.
• Develops and implements a long-range technology plan.
• Coordinates network and server operations and system design.
• Ensures confidentiality and reliability of corporate data, proprietary information and corporate intellectual property.
• Implements network security and disaster recovery planning.
• Creates and updates network diagrams and equipment inventory.
• Creates, updates and executes a security response plan.
• Recognizes new developments in Information Systems technologies and will anticipate, test and implement organizational modifications.
• Acts as the contact to third party software vendors and assists end users in determining IT requirements and solutions.
• Provides effective business solutions to all departments.
• Responsible for all hardware and software maintenance.
• Provides advanced computer desktop support, including troubleshooting computer desktop problems, attaching or removing devices needed by users, loading desktop software applications and ensuring that the computer network is functioning properly to meet user needs.
• Responds to support requests for systems by staff and third party vendors. 
• Provides information technology administration services, including maintaining and issuing of passwords, ensuring or performing a back-up of essential computer server data, updating a current data recovery plan and managing the security system protocols and procedures. 
• Maintains the telephone, radio, internet, and fiber communication equipment.
• Maintains the necessary internet applications for the Cooperative such as internet access, e-mail, network for remote access, etc. and to assure these resources are available and effectively used by employees. 
• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines and other network devices. 
• Coordinates and oversees third party technical support of computer desktops, network support and other related corporate information technology needs of higher technical matters beyond basic support.
• Ensures and prepares the Cooperative to meet or exceed NERC - CIP requirements.
• As required, responds to member inquiries on critical issues and ensures the department maintains good positive working relationship with members by providing prompt, courteous and reliable service.

Position Summary: Under the direction of the Manager of Engineering Services, responsible for and/or participates in power system design and maintenance activities including project design and management, transmission and distribution system planning, developing equipment specifications and budgeting. Collaborates with other members of the engineering department to ensure that the systems used to serve the membership of McKenzie Electric are safe, efficient and reliable.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned by the CEO or the Manager of Engineering Services.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor of Science in Electrical Engineering from an accredited institution desired; Bachelor’s degree in an accredited Engineering Discipline required; five years’ experience with a transmission/distribution utility in an engineering capacity desired.

Knowledge:

• Knowledge of RUS construction specifications, National Electrical Safety Code, OSHA regulations and National Electric Code
• Proficient or the ability to become proficient in the use of WindMil Engineering Analysis, ASPEN Modeling, Microsoft Project, Excel, Microsoft Word and AutoCAD
• Basic electrical engineering theory knowledge and a general understanding of its application.

Abilities & Skills:  Must be able to communicate effectively both orally and written, with the capability to effectively teach, mentor, and coach personnel to achieve desired performance.  Must relate well with all types of people and have the ability to listen, as well as to present and explain circumstances and results.  Must be able to handle confidential information and gain the respect of others.  Must be able to positively represent the Cooperative and effectively communicate with and to the general public.  Must have the technical aptitude to logically and objectively evaluate obstructions and impediments to plans and programs, make rational independent decision, and develop reasonable solutions to problems.  Must have, or be able to acquire, sufficient technical knowledge to understand and relate government regulations and safety issues to achieve the requirements of the position.  Must have a general understanding of utility applied technology to proficiently utilize technology applications in support of the department’s and Cooperative’s objectives and requirements. Personal characteristics shall include integrity, motivations, positive professional image, courtesy and good attendance.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands:

Subject to both inside and outside environmental conditions and temperature changes. Some overnight travel to industry trade shows and training conferences is required.

Frequent physical activity to include walking, bending, lifting up to 25 pounds, occasional lifting in excess of 25 pounds, climbing, crouching, kneeling, reaching, crawling, pushing, and pulling. May spend long periods of time driving and/or riding in company vehicles to reach remote areas of the service territory.

Must be able to communicate clearly for work and safety compliance. The noise level in the work environment may range from moderate to loud.

Responsibilities include the following. Other duties are as assigned.

• Maintains MEC’s short and long-range load projections and plans as required to maintain/improve the reliability and integrity of the electrical, transmission, substation and distributions system.
• Assists in overseeing overall planning of facilities including load growth and overall system design
• Aides in the Maintenance of the SCADA and communication systems and works with other members of the engineering department to make improvements and updates to those systems.
• Oversees the review and planning and modeling of transmission projects.
• Oversees substation engineering projects and MEC’s project management
• Establishes regeneration specifications, considerations and requirements and communicates these plans as needed.
• With assistance from outside consultants as necessary, makes updates to the long-range plan.
• Manages the asset management system.
• Assists with distribution modeling.
• Oversees substation record drawing updates.
• Manages the transmission and substation design guide and completes periodic reviews and updates as necessary.
• Assists in providing training to personnel to ensure that applications and installations are understood.
• Develops and provides budget information for recommended electrical system improvements and modifications
• Acts as a resource and provides technical expertise for/to other departments to resolve electrical system problems and recommends corrective action.
• Assists in performing annual transmission, substation and distribution system studies/analysis (voltage drops, coordination studies, capacitor placements, Arc Flash Hazard Analysis, etc.)
• Works as part of a team for the development, preparation and maintenance of MEC’s transmission, substation and distribution systems.
• Investigates and recommends standards for construction and application of electrical equipment and recommends new products including material and equipment.
• Is available to support emergency electricity restoration and storm damage repairs.
• Performs all responsibilities in accordance with MEC’s Policies and Operating Procedures, National Electric Safety Code, National Electrical Code, RUS Standards and OSHA Regulations.

Competencies:

• Ability to maintain a strong sense of propriety concerning confidential matters.
• Ability to maintain a good working relationship with members, director, managers, supervisors, fellow employees, representatives of other utilities, outside consultants and the public.
• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Ability to make decisions within established precedent and with limited supervision

Position Summary: Under the Direction of the Business Manager, responsible for providing support to the accounting department by assisting with accounting processes including budget, reconciliation, material inventory, annual audit among others. Provides quality member services and assists the accounting department as directed. 

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associate’s Degree with a focus in finance and/or accounting or equivalent from a two-year college or tech school preferred; one to two years related experience or equivalent combination of education and experience.

Certifications/Licenses: A valid Class D driver’s license is required.

Knowledge: Basic understanding of how PC based Window’s software operates. Basic spreadsheet and word processing skills.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. This position requires someone to regularly lift and move 15 pounds, occasionally lift 25 pounds and rarely lift 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

Responsibilities include the following. Other duties are as assigned:

• Assists in budgeting process; ensures departments are utilizing software properly and produces quarterly departmental reports for distribution.
• Tracks and reports operating budgets and assists department managers in reviewing and explaining budget performance.
• Completes assigned duties of the work-flow process.
• Assists in performing review and reconciliation of subsidiary ledgers with general ledger control accounts including material inventory, accounts receivable and accounts payable.
• As directed, provides general support to accounting functions.
• Assists in accurately maintaining accounting files.
• Assists in, prepares, or provides monthly, quarterly and annual compliance/regulatory reports to member organizations and federal, state and local agencies.
• Assists in compiling financial information for monthly board meeting, year-end audit and others as requested
• Assists with general administration activities as directed
• Assists accounting department with scheduling and travel arrangements
• Provides general administrative support, including filing, copying, scanning and file management of financial documents
• Assists in tax reporting including 1099s, 990s etc.
• Responds to general member service inquiries either by telephone or from walk-in members related to member accounts, billing inquiries, payments, high bill concerns, member complaints, notification of outage incidents and other service order type activities.
• Process and updates member service orders within the customer information system, including new member connects, transfers, meter exchanges, trouble calls and high bill concerns.
• As needed, tracks and prepares reports of member service activities.
• Determines needs of customers and general public visiting MEC office, escorts or directs to the proper person or department for desired information and/or assistance.
• Answers telephone, route calls and takes messages for all departments.  Makes outbound calls to members as needed.
• Prepares letters, memorandums, reports and work on special projects as requested.
• Prepares and processes standard member correspondence related to member service function.

• Attends and participates in training programs for improvement of job knowledge, skill and safety.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.

Position Summary: Under the direction of the Operations Supervisor and Foreman, responsible for building, maintaining, repairing and restoring overhead and underground power distribution lines within the scope of his/her training and certification in a safe and efficient manner within accepted McKenzie Electric Cooperative (MEC) and Rural Utilities Service (RUS) operations standards.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.  The person in this position may be asked to perform additional duties as assigned by the General Manager/CEO or Direct Supervisor.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School diploma or equivalent; or four years of increasing responsible experience in all phases of distribution, line construction and maintenance of electric distribution utility or related industry; or equivalent combination of education and experience.

Certifications/Licenses: Completion of an approved apprenticeship program. Completion of Electrical Line worker program preferred. A valid ND Class A driver’s license is required.

Knowledge:

• Knowledge of RUS construction specifications, National Electrical Safety Code, OSHA regulations and National Electric Code
• Possess understanding of applicable RUS Bulletins and regulations, Cooperative policies, terms and conditions of service, rates, regulations and approved practices, particularly as it pertains to line operations activities.
• Basic understanding of how PC based Window’s software operates.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. Works outside with great physical exertion requiring upper body strength and stamina. The employee will frequently climb poles and is exposed to the risk of high precarious places up to 55 feet or more, installing line materials and equipment and often works in awkward positions requiring lower body strength. The employee will routinely lift and/or move a minimum of 50 pounds, occasionally heavy work requiring exertion of up to 100 pounds. Will frequently work with or near energized lines and with equipment requiring safe work habits and performed in accordance with established work procedures and specifications to avoid electric shock and injury. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Emergency work and irregular work hours are conditions of this position.  Must be available for scheduled after hour call outs.  This position is subject to work in adverse weather elements/hazards conditions such as high temperatures, ice storms, outages, etc and is subject to work-related hazards while performing the job. Subject to random drug and alcohol testing consistent with Department of Transportation regulations.

Responsibilities include the following. Other duties are as assigned.

• Within the skills and ability of journeyman-level knowledge of electrical line work, safely participates in the construction and maintenance of electric distribution lines and services.  Performs all necessary activities of journeyman lineman, including all aspects of underground; climbing of all types and overhead work including changing out of arms, transformers, conductors, etc. 
• Reviews assigned construction or maintenance projects and recommends to the Foreman or Operations Supervisor, the required personnel, materials and equipment needed to assure a timely and safe completion of the project.
• Performs maintenance activities on energized or de-energized lines to keep the system in a safe and operable condition.
• Assists in analyzing and evaluating operation and maintenance activities relative to the distribution system facilities and assists in the investigation and resolution of service problems to assure that installations are made in compliance with required specifications and to maintain member confidence and satisfaction with MEC electric service delivery.
• As assigned, investigates and remedies service interruptions and assists in evaluating the cause of the interruption to assure prompt restoration of service to members and continued service reliability. 
• Conducts line patrol activities and takes corrective actions as deemed necessary to assure safe and reliable service to MEC members. 
• Performs switching procedures when deemed necessary or as directed to facilitate operations. 
• Installs sectionalizing equipment and assists with maintenance to provide continued reliable service within the required specifications. 
• Hooks up single-phase and multi-phase transformer connections using the correct configuration to assure the end user of proper voltage levels. 
• Disconnects, installs and removes meters to assure timely compliance with member requests and/or Cooperative policy. 
• Reads meters and performs disconnections to assist Billing Department in keeping accounts current and accurate. 
• Makes frequent checks of tools and protective equipment and submits recommendations for replacing defective materials to assure that they are safe and operable. 
• Ensures the maintenance of assigned vehicles and equipment to assure that they are clean, safe and operable and that the required documentation is completed. 
• Maintains truck stock of material inventories and completes required documentation for assigned vehicle and projects to assure proper material records are kept.
• Documents the materials used for construction and maintenance jobs (both planned and unplanned work) and coordinates with Foreman regarding any material changes used for jobs.
• Maintains a certification of first aid, CPR and other life saving techniques and performs these techniques as necessary to ensure that prompt attention is given during emergencies.
• Attends and participates in training programs for improvement of job knowledge, skill and safety.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.

Position Summary: Under the Direction of the Business Manager, provides quality member services by responding to member service inquiries related to member service accounts, service orders, billing, payments and other member service programs. Also assists in any way needed in the general office area and other departments when needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or equivalent; Previous customer service representative or public contact position desired. One to three year’s experience in electric utility distribution system or other equivalent professional setting is preferred.

Certifications/Licenses: A valid ND Class D driver’s license is required.

Knowledge: Basic understanding of how PC based Window’s software operates.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, talk and hear. The employee is regularly required to stand, walk or sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee will routinely lift and/or move a minimum of 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Responsibilities and Competencies: The following responsibilities and competency statements are essential functions of this position and are intended to describe the general nature and level of work being performed by employees assigned to this job function. These statements are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified. The person in this position may be asked to perform additional duties as assigned by the General Manager/CEO or Direct Supervisor.

Responsibilities include the following. Other duties are as assigned:

• Responds to general member service inquiries either by telephone or from walk-in members related to member accounts, billing inquiries, payments, high bill concerns, member complaints, notification of outage incidents and other service orders.
• Process and updates member service orders within the customer information system, including new member connects, transfers, meter exchanges, trouble calls and high bill concerns.
• Assists the Billing Supervisor, with the billing process including reviewing high-low usage reports, resolving billing errors, posting meter readings from new or missed meter reads, processing billing adjustments, initiating action on return checks, responding to bill extension requests, processing member deposits, initiating delinquent collection orders and processing service fees to member accounts.
• Process and remit billing payments from members. Prepares deposits for billing and ensures the balance of daily cash posting agrees with cash deposit totals.
• Sets up bank drafts and automatic credit card for members’ accounts and ensures they are processed.
• As needed, tracks and prepares reports of member service activities.
• Assists with accounts receivable activities and general accounting functions as needed.
• Determines needs of customers and general public visiting MEC office, escorts or directs to the proper person or department for desired information and/or assistance.
• Answers telephone, route calls and takes messages for all departments. Makes outbound calls to members as needed.
• Prepares letters, memorandums, reports and work on special projects as requested.
• Prepares and processes standard member correspondence related to member service function.
• Assists with general administration activities, including training of employees for time sheet entry, tracking employee travel expenses, general clerical activities and assisting with back-up process of daily posting on main customer information system.
• As directed, assists other departments including the posting of mapping data within the computerized mapping system, transmitting and receiving information over the dispatch radio system, providing coordination support of work orders and processing of meter data.
• Assist Department Managers to document related procedures for maintaining and processing member accounts and other member service activities.
• Completes OSHA reporting regarding injuries and accidents of employees.
• Acts as custodian for Department of Transportation records.
• Process accounts payable invoice for payment.
• Attends and participates in training programs for improvement of job knowledge, skill and safety.

Competencies:

• Follows policies and procedures; upholds organizational values; works with ethics and integrity.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional member situations; responds promptly to member needs; solicits member feedback to improve service; responds to requests for service and assistance.
• Focuses on solving conflicts, not blaming; listens to others without interrupting; keeps emotions under control; remains open to new and to others’ ideas.
• Speaks and writes clearly and informatively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
• Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions.
• Pursues training and development opportunities; strives to continually build knowledge and skills; shares expertise with others.
• Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Treats people with respect in actions and speech; supports affirmative action and respects diversity.
• Exhibits sound and accurate judgment; includes appropriate people in decision making process.
• Prioritizes and plans work activities; uses time effectively; sets and achieves challenging goals.
• Adapts to changes in work environment; manages competing demands.
• Volunteers readily; asks for and offers help when needed.
• Maintains and promotes a positive, professional attitude.
• Views the Cooperative as a unit of interdependent functions and assists when needed.
• Is consistently at work and on time; ensures work responsibilities are covered when absent.